TABLE OF CONTENT
Title
page i
Certiļ¬cation ii
Dedication
iii
Acknowledgement
iv
Abstract
v
Table
of content vi
CHAPTER
ONE: INTRODUCTION
1.1
Background to the Study 1
1.2
Problem of the Study 3
1.3
Objective of the Study 3
1.4
Signiļ¬cance of the Study 4
1.5
Scope and the Limitation of the study 5
1.6
Structure of the Study 6
1.7
Deļ¬nition of Terms 8
CHAPTER
TW0: LITERATURE REVIEW
2.1
Theoretical Review 13
2.2
Application of Electronic Banking 15
2.3
Type of Electronic Banking 20
2.4
Conceptual Framework 22
CHAPTER
THREE: RESEARCH METHODOLOGY
3.1
Research Design 23
3.2
Nature and Source of Data 23
3.3
Population of Study 23
3.4
Simple Size Determination 24
3.5
Techniqucs of Analysis 24
CHAPTER
FOUR: DATA ANALYSIS AND PRESENTATION
4.1
Data Analysis 25
4.2
Data Presentation 31
4.3
Testing of Hypothesis 37
CHAPTER
FIVE: SUMMARY OF FINDING. CONCLUSION
AND
RECOMMENDATION
5.l
Summary of Findings 40
5.2
Conclusion 42
5.3
Recommendation 42
Reference
Questionnaire
CHAPTER ONE
INTRODUCTION
1.1
BACKGROUND
TO THE STUDY
The
new millennium brought with new possibilities in terms of information access
and availability simultaneously introducing new challenges in protecting
sensitive information from intruders while making it available to other.
Today’s business environment is extremely dynamic and experience rapid changes
as a result of technological improvement, increased awareness and demands banks
to serve their customers electronically. Banks have traditionally been in the
forefront of adopted technology to improve their product and services.
The
banking industry of the 21St century operates in a complex and competitive
environment characterized by these changing condition and highly unpredictable
economics.
Climate
information and communication technology (ICT) is at the centre of this global
change curve of electronic banking system in Africa today (Steven
2002).
2002).
Asset that they have over the time been using
electronic and telecommunication network for delivery a wide range of value
added product and services, managers in banking industry in Nigeria cannot
ignore information system because they play a critical impact in current
banking system, they point out that the entire cash flow of most fortune banks
are linked to information system. The application of information and
communication technology concepts. Technologies, policies and implement
strategies to banking services has become a subject of fundamental importance
and concern to all banks and indeed a indispensible for local and global
competitiveness banking. The advancement in technology has played an important
role in improving service delivery standard in the banking industry. In its
simplest form, automated teller machines (ATM) and deposit machines now allow consumers
carry out banking transaction beyond banking hour with online banking,
individual can check their account balance and make payments without having to
go to bank hall. This is gradually creating a cash less society where had cash
hence improving customer relationship management System. For example: bank
customer can pay for airline ticket and subscribe to initial public offerings
by transferring the money directly from their account, or pay for various goods
and services by electronic transfers of credits to the seller account.
Mobile banking allows individual to
check their account balance and make fund transfers using their mobile phones.
This was popularized in Nigeria Gt bank customer can also recharge their mobile
phone via sms.
E-banking has made banking transaction
easier around the world and it is last gaining acceptance in Nigeria. For the
purpose of this study the researcher
has
Chosen Gt bank Nigeria limited as a Case study in order to study the contribution
of e-banking efficiency or performance in Nigeria.
1.2 PROBLEMS
OF THE STUDY
Findings
revealed that there is delay in payment of checks between banks: time was in
banks as people line in queue waiting for service errors as a result of manual
work and travel related cases was common.
As
a result some clients complain of the above. It is upon this that is why the researcher
would like to examine the contribution of E-banking towards banking on
performance of banking institution because researcher believes that adopted of
electronic banking will ease banking transaction and woe customer basing on
experience from other development countries.
1.3 OBJECTIVE
OF THE STUDY
The
purpose of this research was to examine the contribution of e-banking toward banking
on performance of banking institution in Nigeria.
SPECIFIC
OBJECTIVES
i.
To analyze performance of thank before and after adoption of e-banking system.
ii.
To identify challenges faced by the banks while using e-banking system.
iii.
To identify e-banking tools used in thank of Nigeria
iv.
To providing convenience and flexibility for customers
1.4 SIGNIFICANCE
OF THE STUDY
Electronic
banking has long been recognized to play an important role in economic
development on the basic of their ability to create liquidity in the economy
through financing intermediation between saver and borrowers. It also offers financing
services and product that accelerate settlement of transaction and in the
process reduce cash intensity in economic growth. (Al-Gahtani, 2002). However,
for the effective functioning of the financing of the financial system, the
payment system must be safe and efficient; otherwise they can channel for the
transmission of disturbances from one part of the economy or financing system
to others. This is why central bank have been active in promoting sound and efficient
payment system and in seeking the means to reduce risks associated with the
system (Al-Gahtani,‘ 2001).
Nigeria
historically operate a cash-driven economy particularly in the consumer sector,
however the system has witnessed improvement over the years, and particularly
in recent time has moved from its rudimentary level of the early years of
banking business to the current state of sophistication comparable to other
economies at the same level of development. Some banking allows customers to
get current account balance anytime. Customers do not need to wonder whether at
the status of their current saving and money Market account through online
banking, banks can provide immediate account enquires or statements online for
customer (Casalo 2007) internet banking is the first important study, which
estimates the number of thanks offering internet service and the structure and
performance characteristics of these banks it found no evidence of major
differences in the performance to these that do not offer such services in term
of profitability efficiency or credit quality.
Although
these findings may change as the use of the internet become more wide spread
more recently in Nigeria a wider’ array of financial products and services have
become an important distribution channel for a number of bank.
Banking
boosting technology investment spending strongly to address revenue, cost and
competitive concerns. For more activities bank hope to see a near term impact
on profitability. Other investments are motivated more by a desire to establish
a competitive position or avoid falling behind-the competitive position or
avoid falling behind the completion. The purpose of present study is to analyze
such effects of internet banking in Nigeria, where no, rigorous attempts have
been undertaken to understand this aspect of the banking business.
1.5 SCOPE
AND LIMITATION OF THE STUDY
This
research sought to examine the impact of E-banking on performance Gt bank, the
study will be conducted in thank headquarter in Lagos city. The researcher will
analyze E-banking and Performance of the for a period of four years (2010-2013),
Since when e-commerce become fully recognized in banking institution in
Nigeria. These are the profit of Gt bank.
The
bank is one of the commercial banks licensed by the National banking the
country‘s banking regulator Gth was started in 19 to provide commercial banking
services to individuals, small business and large corporation
Vision
Gt-bank
aspires to be the leading provider of most innovative financial solution in the
region.
Mission
The
mission is to be the leader in a creating value for our stakeholders by providing
the best financial services to business and individual customers through
motivated and professional staffs.
The
bank has 34 branches in Nigeria, 16 branches are in Lagos city and the district
has 18 branches. It is one of the most dominant bank in Nigeria due to its
sustained performance and growth in loans and deposits, which has seen the bank
increase its branches and agencies all over the country. Gtbank produces the
following products: loans, checking, savings, investment, and debit cards.
1.6 STRUCTURE
OF THE STUDY
The
concept of e-banking is a delivery channel for banking services.
Banks
have used electronic channel for years to communicate and transact business
with both domestic and international corporate customer. With the development
of the internet and the World Wide Web (WWW) in the latter half of the 19905
banks are increasingly using electronic channels for receiving Instructions and
delivering their product and services to their customers. The form of banking
is generally referred to as e-banking or internet banking, although the range
of products and services provided by bank over the electronic channel vary
widely in content, capability and sophistication. One important reason for financial
liberalization and deregulation is the need to develop a good payment system
which promotes an appropriate mechanism for Efficiency in mobilizing and allocating
financial resources in the economy. The payment system occupies an important
place in the economy. In fact the level of development of a countries payment
system is a reflection of the state or condition of the country’s economy
(Aladwani 2001). Nigeria payment system is paper-based and this account for the
high level of cash in the economy (cash outside bank).
The
concept of “payment system” has different meaning among writers the definition
range from a more simple to a more complex definition.
According
to report on the survey of developments in the e-pay and service product of
bank and other financial institution in Nigeria, payment system is defined as a
system which consists of networks which link members the switches for routing
message and rules and procedure for the use of its infrastructure (NBR 2008).
The
various type of electronic card include debit cards, credit cards, releasable
cards require visiting banks for replenishment. Debit card are linked to local
bank account and offer immediate confirmation of payment. Credit card can be
used to link a customer to a credit line and can also be used for accessing local
and international networks and widely accepted in most countries. The underlying
infrastructure and operational rules are often provided by global trusted
schemes (such as via and master card) in addition to local line (James, 2009).
1.7 DEFINITION
OF TERMS
The
definition of e-banking varies amongst researchers partially because electronic
banking refers to several type of services through electronic, interactive
communication information and carry out most retail banking services via
computer, television or mobile phone, describes e-banking as an electronic
connection between bank and customer in order to prepare, manage and control financial
transactions.
E-banking
is defined as the automated delivery of new and traditional banking products
and services directly to customer through electronics.
Electronics
banking can also be defines as a variety of following platforms (i) Internet
banking (or online banking) (ii) Telephone banking (iii) TV-banking (iv) Mobile
phone banking, and e-banking (or offline banking). E-banking includes the
systems that enable financial institutions customers, individuals or business
to access accounts, transact business or obtain information on financial products
and services through a public or private network, including the internet or
mobile phone.
Customers
access e-banking services using an intelligent electronic device such as a
personal computer (PC), Personal Digital assistant (PDA), automated teller
machine (ATM), kiosk, or touch tone telephone while some literature restricts
the use of the term to internet banking (Daniel 1999) elsewhere the term is
limited to retail banking or both retail and cooperate banking (Simpson 2002).
Banking supervision (1998) “e-banking refers to the provision of retail and
small value banking products and services through electronic channels. Such
products and services can include deposit taking, lending account management,
the provision of financial advice, electronic bill payment, and the provision
of other electronic payment products and services such as electronics money”.
It also offers financial services and product that accelerate settlement of
transaction and in the process reduce cash intensely in the financial system
encourage banking culture, and catalyses economic growth (Al Galitan, 2001).
However, for the effective functioning of the financial system the payment
systems must be safe and efficient otherwise they can be a channel for the
transmission of disturbances from one part of the economy or financial system
to other. This is why central bank have been active in promoting sound and efficient
payment system and in seeking the means to reduce risks associated with the
system. Gtb historically operated cash driven economy particularly in the consumer
sector, however, the system has witnessed improvements over the years and
particular in recent time has moved from its rudimentary level of the early years
of banking business to the current state of sophistication comparable to other
economics at the same level of development. One important reason for financial
liberalization and deregulation is the need to develop a good payment system
which promotes an appropriate mechanism for efficiency in mobilizing and
allocating financial resources in the economy.
According
to Orjih (1999) a payment system is defined as one which consist of different
methods of payment which are checks, cards, bank drafts, standing order,
documentary credit swift etc, for the settlement of transaction.
Types of electronic banking
Electronic
banking consists of the following mobile banking; internet banking, telephone
banking, electronic card etc,
a)
Mobile Banking
Mobile
banking involves the use of mobile phone for settlement of financial
transaction. It supports person to person transfers with immediate availability
of funds for the beneficiary. Mobile 'payment' uses the card infrastructure for
movement of payment instruction as well as secure short message service (SMS)
messaging for confirmation of receipt to the beneficiary.
Mobile
banking is meant for low value transaction Where speed of completing the
transaction is a key. Changing of passwords and bill payment which are offered
by few institutions.
b)
Internet Banking
Internet
banking involves conducting banking transaction such as account enquiry,
printing of statement of account, fund transfer payment for goods and services
etc on the internet (World Wide Web) using electronic tools such as the computer
Without visiting the banking hall commercial is great facilitated by internet
banking and is mostly used to effect payment instructions and for final settlement
of goods and services over the internet between the merchant and the
Customer.
Currently the most common internet payment are for consumer bill and purchases
of air ticket through the website of the merchant (Littler, 2006).
c)
Telephone Banking
These
are banking services which a consumer of a financial institution can assess
using a telephone line as a link to the financial institution computer centre.
Services rendered through telephone banking include account balance funds
transfer, change of pin and recharge phones and bills payment (James 2009).
d)
Electronic Card
An
electronic card is a physical card that uniquely identifies that holder and can
be used for financial transaction on the internet, For instance, Automated Teller
Machine (ATM) and point of sales (POS) terminal are used to authorize payment
to the merchant or settle (James, 2009). The various type of electronic card
include debit, credit cards, releasable cards require visiting banks for replenishment.
Debit card are linked to local bank account and offer immediate confirmation of
payment. Credit card can be used to link a customer to a credit line and can
also be used for accessing local and international networks and widely accepted
in most countries. The underlying infrastructure and operational rules are
often provided by global trusted schemes (such as via an masters card) in
addition to local line (James 2009).
Order for full projects: #2000
Payments method: bank deposit / Bank Transfer
Skye Bank 1
Bank account name: Yekeen Idris Adeseun
Bank account number: 3026132730
GTB Bank 2
Bank account name: Yekeen Idris Adeseun
Bank account number:. 0165460421
Send your payments details to.....
Email: idrisyekeen7@gmail.com or 08167674702
- Your full name
- Your email that the documents will be sent to
- Your payments details
- Your mobile number
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