CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND TO THE STUDY
Internet
banking is one of the gifts to human beings by computer technology. Use of
computers have automated banking process and thus has given birth to internet.
Internet is a fast spreading service that allows customers to use computer to
access account-specific information and possibly conduct transactions from a
remote location - such as at home or at the workplace. ATM cards, credit cards,
debit cards, smart cards. All these have eased human life up to such an extent
that today life without these seems to be hard full of misery.
The
increased adoption and penetration of Internet has recently redefined the
playground for retail banks. The retail banks are now offering their services
majorly through their internet branches. However, the effect of internet
banking on bank profitability mainly on the bank profitability has remained an
unstudied issue. Internet banking is the conduct of banking business
electronically which involves the use of information communication technology
to drive banking business for immediate and future goals.
Daniel
(2006) Cited in Alhajri (2008) describes internet as the provision of banking
services to customers through internet technology. According to Basel Committee
on banking supervision(2008), internet banking is defined to include the
provision of retail and small value banking products and services through
electronic channels as well as a large value electronic payment and other
Wholesale banking services delivered electronically Though, Alsmadi and Alwabel
(2011) expressed that the definition of internet banking varies among researchers
partially because internet banking refers to several types of services through
which bank customers can request information and carry out banking services.
However,
the revolution in the banking industry in Nigeria started with the advent of
electronic devices to assist in the discharge of quality services to bank
customers. The introduction of these electronic devices has increased competition
in the industry which has gone a long way to reducing customers’ waiting time
for banking transactions. This innovation is brought in by the use of computers
and other networking gadgets. In Nigeria, the networking started with the LAN
(Local
Area Network) MAN (Metropolitan Area Network) and subsequently the WAN (Wider Area
Network).
Generally,
the automation of banks makes transaction and data processing very easily
accessible for quick management decision making. This led to another level of
benefit which ushered in what is today referred to as internet banking.
Internet banking helps the banks to speed up their retail and wholesale banking
services. The banking industry believes that by adopting the new technology -
internet, the banks will be able to improve customer service level and tie
their customers closer to the bank (Yang and WhiteField, 2005). According to Simpson[2002),
what actually motivates the investment in internet banking is largely the
prospects of minimizing operating costs and maximizing operating revenue.
Nevertheless,
the adoption of internet banking (internet) has brought major challenges to the
banking industry in terms of risk exposure. The volume of deposits has
increased as well as the fraudulent practices experienced by Nigerian banks
since its adoption in the economy. This is the reason why Ovia[2001) posits
that Nigeria’s banking scene has witnessed phenomenal changes, especially in
the mid 19805 and these have manifested in the enormous volume and complexity
in
product or service delivery, financial liberalization and business process
re-engineering. The effectiveness of deploying information Technology in banks
therefore cannot be put to doubt.
The
fact remains that the reality of using IT in banks is necessitated by the huge
amount of information being handled by these banks on a daily basis. On the
customers’ side, cash is withdrawn or deposited, cheques are deposited or
cleared, statement of accounts are provided, money transfers etc. At the same
time, banks need up-to-date information on accounts, credit facilities and
recovery, interest, deposits, charges, income, profitability indices and other
control of financial information.
However,
researchers have not given much attention to this revolution occasioned by internet
banking with regard to profitability performance of banks.
The
revolution in the banking industry in Nigeria occasioned by the adoption of
internet banking has compelled Nigerian banks to invest more in assets to meet
up with competitive positioning since much earnings have been retained to meet
up this obligation, shareholders have been denied dividend With the expectation
that future dividend will be fatter.
The
banking software is usually improved on short term basis causing huge financial
costs to the banks. To the capital providers, they expect that there would be
tremendous returns accruing from the project if information driven technology
(internet) is adopted. Going through annual financial reports of Nigerian banks
in recent years, they reveal that dividend returns are dwindling while other
performance indicators seem to be weak contrary to the expectation of the shareholders
or investors.
Generally,
there appears not to be improvement on banks“returns on equity and assets as speculated.
1.2 STATEMENT
OF THE PROBLEM
The
vast majority of the recent literature on electronic money and banking suffers
from a narrow focus it generally ignores internet banking entirely and equates
electronic money with virtual currency. For substitution of currency through
electronic gadget such as smart cards and of three banking and electronic money
consists example, Freedman, (2000) proposes that Internet banking and
electronic money consist of three devices; access devices, stored value cards,
and network money. Internet banking is simply the use of new access devices and
is therefore ignored. Electronic money then is the sum of stored value (smart)
cards and network money (value stored on computer hard drives). What is most fascinating
and revealing about this apparently popular view is that internet banking and electronic
money are no longer functions or processes, but devices.
Within
this rather narrow scope for internet banking and electronic money, there are
nonetheless many research that address one or more of the challenges facing it.
Santomero and Seater (1996), Prinz (1999), and Shy and Tarkka (2002), and many
others present models that identify conditions under which alternative
electronic payments substitute for currency. Most of these models indicate that
there is at least the possibility for electronic substitutes for currency to emerge
and flourish on a large scale, depending on the characteristic of the various
technologies as well as the characteristics of the potential users.
Berentsen
(1998) considers the impact that the substitution of smart cards for currency
will have on monetary policy, arguing that although electronic substitutes for
currency will become widespread, monetary policy will continue to work as
before because this currency substitution will leave the demand for central
Bank reserves largely intact. Goodhart (2000) discusses how monetary control
would work in an economy in which Central Bank currency has been partially or
completely replaced by electronic substitutes.
Friedman
(1999) point out that internet banking presents the possibility that an entire
alternative payment system not under the control of the central Bank may arise. In an extreme variant of
Friedman, King (1999) argues that today computers make it at least possible to
bypass the payment system altogether, instead using direct bilateral clearing
and settlement; the responses to Friedman.
1.3 OBJECTIVES
OF THE STUDY
The
main objective of this study is to examine the impact of internet banking on
profitability of commercial banks in Nigeria, using Zenith bank plc as a case
study. Specific objectives of the study are:
1.
To examine the relationship between Automated Teller Machines Installed and
profitability
of Zenith bank plc.
2.
To examine the relationship Point on Sale Channels issued and profitability of fidelity
bank plc.
3.
To examine the relationship between debit/credit cards issued to customers and
profitability
of Fidelity bank plc.
1.4 RESEARCH
QUESTIONS
In-order
to achieve the stated objectives for the study the following research will be
asked:
1.
What relationship exists between internet banking and profitability of Zenith
bank plc?
2.
Does internet banking increase profitability of Zenith bank plc?
3.
What better ways can commercial banks make more profit in Nigeria?
1.5 RESEARCH
HYPOTHESES
Ho:
There is no significant relationship between internet banking and commercial
bank profitability.
Hi:
There is a significant relationship between internet banking and commercial
bank profitability.
Ho:
Internet banking decreases profitability of commercial banks.
Hi:
Internet banking increases profitability of commercial banks.
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